Performance Management

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Whether formal or informal, all companies should have a process for establishing clear expectations and providing feedback on performance regarding those expectations.

The most effective performance management processes are more intentional and focused. Some critical success factors of these performance processes include:

  • Clarity of the overall strategy (including core values)
  • Alignment of strategic, departmental and personal goals and objectives
  • Feedback process for employees
  • Proactive and structured reviews
  • Future focused dialogue
  • Employee ownership of their performance and development
  • Training and guidance for managers/supervisors
  • Measureable performance standards (focused on what employees do and how they do it)